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Customer Support
iVivity's top
priority is our Customers' continued success. We know that
information availability is mission-critical to your business, and
we are
committed to providing you with consistent and predictable worldwide
service and support. A customer problem is an iVivity problem. The
cornerstone of our support is our people. Our elite team of customer
support engineers and field application engineers assure that your
mission-critical storage requirements are maintained, and that the
right level of support for our products is provided on a timely
basis. The following section unfolds a greater understanding of
our service and support and provides information on how to directly
access our customer support resources:
iVivity Service
Offerings
As an iVivity customer, you will always receive high quality customer
service and effective timely response to your requests. Our service
offerings are provided through the iVivity Service and Support Maintenance
Packages. These packages are designed to deliver a complete solution
for our customers.
Support Center
Our customer support staff is available 24 hours/day; 7 days a week.
Direct access to our technical resources is available through telephone
support at the toll free Technical Support Hotline: +1 877-307-3900
We offer a variety
of technical support information and self-help choices to
allow you to both understand and use our products. Our technical
support
library is readily available by accessing our CustomerPortal.
The library
consists of:
• Application Notes
• User Manuals
• Developer's Guides
• Programmer's Guides
• Product Specifications
• Hardware and Software Documentation
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